Delivery delay – a phrase that rings alarm bells for many car owners. Whether it’s a spare part or a new car, waiting times can be long, and the uncertainty can be stressful. But what many don’t know is that in case of a delivery delay, you, as the customer, may have certain rights, including a price reduction.
What Does Delivery Delay Mean in the Automotive Sector?
Essentially, delivery delay means that the seller cannot deliver the ordered goods – be it a spare part for your vehicle’s repair or even a new car – by the agreed-upon date. This can be due to various reasons, from production difficulties at the manufacturer to logistical problems. It is important to note: A delivery delay only exists if a fixed delivery date was agreed upon in the purchase contract.
When Are You Entitled to a Price Reduction for Delivery Delay?
Not every delivery delay automatically entitles you to a price reduction. First and foremost, the seller must be responsible for the delay.
An example: Imagine you have ordered a rare classic car part. The dealer specified a delivery period of four weeks in the purchase contract. After six weeks, the part is still not there. After consulting with the dealer, you learn that the manufacturer could not deliver due to material shortages. In this case, the delay is not within the dealer’s responsibility.
It’s different if the dealer is at fault for the delay, e.g., due to incorrect orders or internal logistics problems. In such cases, you as the customer can demand a price reduction.
Frustrated mechanic looking at computer screen due to car part delivery delay
How Much Is the Price Reduction for Delivery Delay?
The amount of the price reduction for delivery delay is not legally fixed. However, the “Reduction Table” from ADAC is considered a guideline, which suggests a reasonable percentage of the purchase price depending on the duration of the delay.
How Do I Complain About Delivery Delay and Demand a Price Reduction?
First, you should inform the seller about the delay and your demand for a price reduction. Set a reasonable deadline for them to fulfill the delivery. If this deadline passes without success, you can assert your claims. In many cases, an amicable settlement can be reached.
Customer discusses delivery delay with mechanic in a workshop
Tips for Dealing with Delivery Delays
- Document everything: Keep all relevant documents, e.g., purchase contract, emails, etc.
- Communicate in writing: Record all important communication points with the seller in writing.
- Seek legal assistance: In case of uncertainties or disputes, it can be helpful to consult a lawyer.
Conclusion
Delivery delays are annoying, but you don’t have to simply accept them. Find out about your rights and don’t hesitate to assert them.
Do you have questions about delivery delays or need support in enforcing your rights? Our experts at Car Auto Repair are happy to assist you with advice and action. Simply contact us via our website.
