No problem! In this article, we will explain step by step how to cancel your Bip&Go contract simply and quickly. We will show you the different ways to cancel and give you valuable tips to ensure your cancellation goes smoothly.
Bip&Go logo, a French toll payment service provider
What is Bip&Go?
Bip&Go is a provider of electronic toll payment services in France, Spain, Portugal, and Italy. With the small device in your car, you can easily pass through toll gates without having to stop. However, there may be various reasons why you want to cancel your Bip&Go contract.
Possible reasons for cancellation:
- You no longer use your car frequently enough.
- You are planning to move abroad.
- You have purchased a new car that already has a toll system.
- You are dissatisfied with Bip&Go’s service.
No matter the reason for canceling your contract, we are here to help!
Step-by-Step Guide to Canceling Your Bip&Go Contract
1. Observe the Cancellation Period
Before you cancel your contract, you should definitely observe the cancellation period. This is usually one month before the end of the contract term. You can find the exact period in your contract documents.
2. Choose a Cancellation Method
You can cancel your Bip&Go contract in several ways:
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Online: Log in to your customer account on the Bip&Go website and fill out the cancellation form.
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By Post: Send a registered letter with your cancellation to the following address:
Bip&GoService Clients TSA 49100 95905 Cergy Pontoise Cedex 9 France
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By Phone: You can reach Bip&Go customer service at +33 (0)1 70 36 39 39. However, please note that a cancellation by phone may not be valid, and you may need written proof in case of doubt.
3. Draft a Cancellation Letter
Regardless of the cancellation method you choose, you should always draft a written cancellation letter. This should include the following information:
- Your personal details: Name, address, customer number
- Date of cancellation
- Clear statement that you want to cancel your contract
- Reason for cancellation (optional)
- Signature
Example of a cancellation letter:
[Your Name]
[Your Address]
[Your Customer Number]
[Date]
Bip&Go Service Clients TSA 49100 95905 Cergy Pontoise Cedex 9 France
Subject: Cancellation of my Bip&Go Contract
Dear Sir or Madam,
I hereby cancel my Bip&Go contract with due notice to the next possible date.
Please confirm receipt of this cancellation and inform me of the exact termination date of my contract.
Sincerely,
[Your Signature]
[Your Name]
4. Return the Device
After the cancellation period has expired, you must return your Bip&Go device to the following address:
Bip&GoService Clients TSA 49100 95905 Cergy Pontoise Cedex 9 France
Be sure to keep the proof of postage until you have received confirmation of cancellation from Bip&Go.
Frequently Asked Questions about Bip&Go Cancellation (FAQ)
- How long does it take for my cancellation to be processed?
Processing your cancellation can take up to 4 weeks. You will then receive written confirmation of cancellation from Bip&Go.
- What happens to my remaining balance?
If you still have a remaining balance, it will be refunded to your account after termination of the contract.
- Can I cancel my contract before the minimum contract period expires?
Early cancellation is generally only possible if there is an important reason, e.g., moving abroad.
Conclusion
Canceling your Bip&Go contract is not a problem with the right preparation. Pay attention to the cancellation period, choose the appropriate cancellation method, and draft a written cancellation letter. Keep all documents carefully until you have received confirmation of cancellation from Bip&Go.
Mechanic working on the engine of a car
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